Location independent voice services with built in business continuity for hot deskers, home workers and people on the move

Prepare for disruptive events

Business continuity and disaster recovery planning are fundamental to the well being of any organisation. There are many unexpected and even commonplace events that may deny staff access to the office; fire, flood or bomb scares can turn off the oxygen of the business – taking customer calls.

The critical lifeblood of any organisation is voice – being able to make and receive calls. With SmartNumbers, customers call the same number and get the same service, according to your business rules.

Use flexible working for business continuity

Once you adopt a flexible working strategy that enables key personnel to log onto the company voice network anywhere, on any phone, you get built in business continuity. If one office is closed for an emergency, calls will automatically flow to another office or to key personnel regardless of their current location. Office workers, call centre agents and mobile workers are all available to customers – business as usual.

Reduce the cost of business continuity

SmartNumbers avoid the cost of building redundant assets such as a mothballed call centre. And when a disaster occurs, a strategy that enables customer service staff for example to log in at home is not only cheaper, it is much faster; and the financial impact of the interruption is far less than would be required moving staff to back up facilities. The service is available on BT OneBill for clarity and control over billing.