Smart Move for ISIS Equity Partners

London, England. October 2007

ISIS Equity Partners has signed up for BT SmartNumbers and Hosted Voice for its telephony, saving the company space, money and management overhead and bringing them first class business continuity.

The move follows extensive research by ISIS into the most efficient and cost effective voice network system that also offers low cost calls.  They needed to support the mobility of their team of more than 50 investment professionals based in regional sites, without being reliant on mobile phones with their inherent costs and lower call quality.  Business continuity, in the event of network failure or other crisis, was another important factor. 

By using BT Hosted Voice with integrated SmartNumbers ISIS now has a sophisticated directory that enables staff to communicate among themselves whilst on the move, visiting clients or working from home, without resorting to a long list of mobile phone numbers.  The low cost of calls coupled with the modern feel of its web directory service supports mobility while keeping costs down, and the integrated directory shows presence, location and availability of staff. 

This technology required no extra equipment and also complemented ISIS’ business continuity strategy without the need for any new hardware.

“We believed that these attributes would only be attainable if we invested in an IP telephony system and managed it in house,” says Matt Hernandez, ISIS EP.  “SmartNumbers is the perfect answer to our needs.  The business continuity capability was an added bonus – we recently conducted a business continuity exercise and I could have peace of mind in the reliability of our voice service since SmartNumbers has that built in.  I know that if we cannot make it into the building, both calls and faxes from clients will continue to flow without interruption.  This not only protects our reputation, but also our revenue, in a crisis.”

A case study on ISIS Equity Partners and BT SmartNumbers can be found here.