News & Press Releases
2006 Archive
December
Pan-European Virtual Contact Centre solution for BEA Systems Customer Support Desk
The Customer Support Desk of BEA Systems, a world leader in enterprise infrastructure software, is able to route in-bound customer calls to personnel right across Europe, as a result of signing up to a Virtual Contact Centre solution based on BT SmartNumbers, a next generation voice service.
November
24/7 Virtual Contact Centre improves counselling service for employee assistance organisation ICAS
ICAS, one of the world's leading providers of employee support and behavioural risk management services, has implemented a SmartNumbers Virtual Contact Centre solution to extend its 24/7 telephone service and enable more effective use of home based counsellors in the UK.
October
David Collins appointed as VP Marketing for SmartNumbers
SmartNumbers today announces the appointment of David Collins as VP Marketing. In his new role Collins will oversee product marketing, partner marketing, market communications, brand management and product management, playing a key role in the company’s growth.
Travel West Midlands expands its BT SmartNumbers service
Travel West Midlands, the UK's largest urban bus network outside of London, has successfully introduced the BT SmartNumbers Virtual Contact Centre service into its IT Help Desk and Direct Debit departments.
September
Ten top telephony tips for more effective flexible working
Flexible working delivers business benefits in many different shapes and forms. For small, specialist businesses, the benefits may be very specific. For major blue chips, the benefits can be extensive.
August
UK businesses are failing to develop adequate business continuity plans for phone services
SmartNumbers believes that unless UK businesses create more effective business continuity plans for phone services they run the risk of serious communications failure should an emergency situation (such as a power cut, flood, fire or terrorist attack) occur.
July
SmartNumbers helps Future Travel reach finals in ‘Best Use of Technology’ category at major European awards
United Co-op Travel Group's Future Travel subsidiary has been named as one of four finalists at the prestigious European Call Centre Awards in the category ‘Best Use of Technology’.
May
WPP Group go live with SmartNumbers Business Continuity
SmartNumbers is pleased to announce that Mediaedge:cia, part of the WPP Group, has successfully gone live with the SmartNumbers Business Continuity solution. Mediaedge:cia are one of the largest communication planning and implementation businesses in the world, with 199 offices in 79 countries, 4,000 staff and more than $15bn in billings.
April
Andrew Bale joins SmartNumbers as Vice President, Operations
Andrew Bale has joined SmartNumbers, a next generation voice service provider, as Vice President of Operations with responsibility for the implementation and operation of SmartNumbers services.
March
CO-OP Travel Creates UK’s largest Virtual Contact Centre
The Co-Op Travel Group’s Future Travel subsidiary announces today that it has gone live with the SmartNumbers Virtual Contact Centre solution to all its 630 ABTA-certified home-based contact-centre agents - creating the UK’s largest virtual contact-centre.
February
BT launches Featurenet SmartNumbers – adding next generation Services to BT’s Hosted Voice platform.
BT today announced the availability of Featurenet SmartNumbers, providing businesses with a rich portfolio of next generation voice services for their Featurenet Hosted Voice platform.