News
Allied Irish Bank Group complete country-wide rollout of SmartNumbers
London, England. March 2005
Allied Irish Bank Group (AIB Group) today announced the completion of a country-wide deployment of SmartNumbers for Premier Customer Care across 42 branches in the Republic of Ireland and Northern Ireland, both through its AIB and First Trust Bank divisions. The service is being used to provide an a high-quality customer service capability to staff operating from these branches.
“We are pleased that SmartNumbers is able to play an important role in facilitating the high-standard of customer service within AIB,” says Geoffrey Paterson, CEO of SmartNumbers. “Banking and financial services is an important market for SmartNumbers, and we are seeing strong demand across customers such as RBS, Barclays, Lloyds TSB and Prudential for advanced telephony services that focus on improving customer service.”
About AIB Group
AIB Group is Ireland's leading banking and financial services organisation. It operates principally in Ireland, Britain, the USA and Poland.
About SmartNumbers
SmartNumbers help large organisations transform voice services into a strategic business weapon that can flex according to business needs, introducing new levels of agility and reliability, especially in a crisis. SmartNumbers ensure board policies such as flexible working, home working, duty of care, compliance, business continuity and office reorganisations can be implemented quickly and reliably across the organisation.