SmartNumbers releases Salesforce SmartNumbers - On-Demand telephony services for Salesforce.com and Supportforce customers

London, England. February 2005

SmartNumbers today released Salesforce SmartNumbers, the platform of on-demand telephony services for users of both Salesforce.com' Sales Force Automation (SFA) solution and SupportForce, their award-winning solution for contact-centre management. The Salesforce SmartNumbers services are available over the public telephone networks provided by BT, COLT and other UK telco's,  Like salesforce, com, the services are delivered as a fully-managed service On-Demand, and requires no hardware, software or specialist network infrastructure in order to operate. Furthermore, they require no capital expenditure, and being On-Demand can be provisioned within 24 hours.

As part of this integration, Salesforce SmartNumbers provides the following capabilities over today's public telephone networks:

• Inbound calls generate customer record from within Salesforce to pop in a separate windows
• For new customers, inbound calls will generate a script-pop to assist the agent in handling this call
• A network-based IVR can assist the caller in identifying the correct agent, which will automatically cause a 'solution' or trouble-ticket to pop for the agent.
• Outbound calls can be made with one-button click-dial which automatically brings up a 'Log a Call' record when connected

Already, a number of joint SmartNumbers and Salesforce customers are using this service, including Commedica and Codec, both fast-growing software companies who have embraced the benefits of On-Demand deployment for critical business systems. "We are pleased with the high-level of integration we have been able to achieve with the salesforce.com platform - and the quality of both the software and the technical support we have received from Salesforce.com" said Geoffrey Paterson, CEO of SmartNumbers. "As important technology vendors such as Salesforce driver the On-Demand model for the delivery of critical business services, customers will enjoy faster time to service, low operating costs, and the elimination of Cap-Ex. This is only good news for our customers"

The SmartNumbers Virtual Contact Centre highlights one aspect of the integration between Salesforce and SmartNumbers. By enabling the contact-centre On-Demand, customers are able to:

• Scale Up or down to match peak demand or seasonality
• Provide very fast time to service
• Operate across the country or across the world - results in higher quality of agents, and higher quality of support

About salesforce.com

Salesforce.com is the market and technology leader in on-demand Customer Relationship Management (CRM). The company's Salesforce family of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on demand. Appforce, salesforce.com's On-Demand platform, allows customers to customize and integrate the Salesforce family to meet their unique business needs, and build whole new powerful applications quickly and easily. Appforce applications are available via AppExchange, salesforce.com's on-demand application sharing service. Customers can also take advantage of salesforce.com's world-class training, support, consulting and best practices offerings.