SmartNumbers achieve ISO-9001:2000 TickIT accreditation for total quality management

London, England. December 2004

SmartNumbers the leader in Advanced Business Telephony On-Demand is proud to announce that today it has received certification to the ISO 9001:2000 quality assurance model. ISO, a worldwide federation across 130 countries, promotes the development of quality control standards across companies internationally and sets the benchmark that companies with a high commitment to quality should aim to achieve.

To obtain ISO 9001:2000 certification, SmartNumbers were audited in November 2004 at their London headquarters to verify that all the new ISO regulations were being met within SmartNumber's quality management system. All written documentation was carefully analysed, and all aspects of the business from product design, development, sales and customer services were carefully audited.

ISO 9001:2000 aims at guaranteeing the effectiveness of the organization. The process places great emphasis on making quality management systems closer to the processes of the organization and on continual improvement. As a result, the revised standards are directed to the achievement of business results, including satisfaction of customers, business partners and others.

“We are proud to be recognised by ISO as having the highest commitment to quality across all our business processes,” said Geoffrey Paterson, CEO of SmartNumbers. “Focus on quality within SmartNumbers extends across all our activities, from product design, development, testing and customer service. The ISO 9000:2001 standards align very closely with how we do business and what we are in business for.”

“They focus on measuring and achieving customer satisfaction. The also require evidence of continuous improvement of the company's key measure. We are proud to be recognised for our commitment to quality throughout our organization, and congratulate our people for the commitment to this standard that they demonstrate each and every day.”

“This was an important milestone for the company to achieve,” said George Lewis, Quality Manager for SmartNumbers. “ISO 9000:2001 is all about raising the bar in terms of customer satisfaction and achieving continuous improvement in all areas. We were pleased to be able to demonstrate an ongoing commitment to quality processes, and ISO provides a broad set of measures against which we can assess our own performance. It provides a great fit for how we conduct our business every day.”