Major High-Street Bank selects SmartNumbers Flexible Working solution as standard for new HQ operations

London, England. July 2004

SmartNumbers are pleased to announce that a major high-street bank has selected SmartNumbers Flexible Working solution as their standard for flexible working across their new headquarters building in Canary Wharf.

Initially serving more than 6,000 users, the SmartNumbers Flexible Working solution will enable their HQ staff to work more efficiently and combine home-working, working across branches and other locations whilst maintaining the highest standard of customer-service and responsiveness.

A major factor in their decision was that their solution needed to support both a legacy PSTN as well as a new VoIP infrastructure. Whereas many of the telephony systems across the bank are currently PSTN-based, they will eventually migrate to VoIP. It was critical that their chosen solution worked as effectively over both architectures, eliminating the need for re-training and de-risking the eventual migration to VoIP.

“We are pleased with this endorsement of SmartNumbers architecture and solutions. By spanning both the PSTN and VoIP worlds, and providing a consistent class of service across each, customers can migrate to VoIP when the cost and service metrics meet their requirements.”

Most of the major high-street banks have today endorsed SmartNumbers, with RBS, Nat West, Lloyds TSB, Barclays and Prudential all users of the platform.