News
BT a continuity finalist
April 2008: BT is on the shortlist for two accolades in a prestigious annual awards scheme organised by the bi-monthly Continuity Insurance and Risk (CIR) journal.
BT launches 'Voice Continuity' solutions supplied by Teamphone
February 2008: Voice communications are protected during business disruption with competitively-priced, secure services suitable for large and small organisations.
Smart Move for ISIS Equity Partners
October 2007: ISIS Equity Partners has signed with BT SmartNumbers and Hosted Voice for its telephony, saving the company space, money and management overhead and bringing them first class business continuity.
BT SmartNumbers service supports the FANY, London's emergency volunteers
July 2007: BT today announced that it will be improving the communications of the First Aid Nursing Yeomanry (Princess Royal’s Volunteer Corps), affectionately known as the FANY, with its BT SmartNumbers service. SmartNumbers will provide the FANYs dispersed teams of female volunteers with greater security and ensure they are more responsive in crisis situations.
Crisis management: communications is strength
May 2007, Andrew Bale, Chief Operating Officer of SmartNumbers, the next-generation voice service provider and BT partner, argues that you can plan for the unforeseen, and explains why voice continuity is vital to any disaster response.
SmartNumbers appoints new Chief Operations Officer
February 2007, SmartNumbers, the next generation voice service provider, has appointed Andrew Bale as Chief Operations Officer. Andrew joined SmartNumbers in October 2005 and previously held the role of Vice President of Operations at the company.
Seamless Voice Continuity for employee assistance organisation ICAS
January 2007, ICAS, one of the world's leading providers of employee support and behavioural risk management services, has signed up to the unique SmartNumbers Voice Continuity service as part of its Virtual Contact Centre solution.
Pan-European Virtual Contact Centre solution for BEA Systems Customer Support Desk
December 2006, The Customer Support Desk of BEA Systems, a world leader in enterprise infrastructure software, is able to route in-bound customer calls to personnel right across Europe, as a result of signing up to a Virtual Contact Centre solution based on SmartNumbers, a next generation voice service.
Travel West Midlands expands its SmartNumbers service
October 2006, Travel West Midlands, the UK's largest urban bus network outside of London, has successfully introduced the SmartNumbers Virtual Contact Centre service into its IT Help Desk and Direct Debit departments.
Ten top telephony tips for more effective flexible working
September 2006, Flexible working delivers business benefits in many different shapes and forms. For small, specialist businesses, the benefits may be very specific. For major blue chips, the benefits can be extensive.
UK businesses are failing to develop adequate business continuity plans for phone services, claims SmartNumbers
August 2006, SmartNumbers believes that unless UK businesses create more effective business continuity plans for phone services they run the risk of serious communications failure should an emergency situation (such as a power cut, flood, fire or terrorist attack) occur.
