Customer Case Studies
More than 250,000 users across more than 5,000 European corporations rely on SmartNumbers for mission-critical telephony
Ranging from the largest organisations such as the Ministry of Defence, a number of high street banks and financial institutions to the smaller start-ups housed in Regus offices, SmartNumbers clients are driving down the costs of business communication.
-
Accenture
Flexible Working
With project-teams working across the UK and Europe, whilst keeping their mobile telephony costs down.
-
BEA
Virtual Contact Centre
Seamlessly distribute calls to personnel anywhere in Europe, improve reporting facilities and provide in-built voice continuity.
-
BT Group
Flexible Working
Over 15,000 employees already using SmartNumbers ensuring the highest level of customer-service.
-
Future Travel
Virtual Contact Centre
Having 630 ABTA-certified home-based agents makes the Co-Op Travel Group's subsidiary the largest virtual contact centre in the UK.
-
ICAS
Virtual Contact Centre
ICAS provides post-trauma employee counselling using home-based counsellors to provide 24/7 cover.
-
ISIS Equity Partners
Business Continuity
ISIS needed to ensure that their investment professionals are always reachable regardless of location.
-
Mediaedge:cia
Business Continuity
SmartNumbers is delivered from the public network, eliminating dependencies on PBXs or communications networks without any CAPEX.
-
Microsoft
Flexible Working
Microsoft implemented desk sharing to provide flexible office working and to reduce office costs at their new Reading campus.
-
Ministry of Defence
Flexible Working
The UK MOD has deployed the SmartNumbers as their standard for flexible working across the UK.
-
National Health Service
Virtual Contact Centre
Patients receive a higher standard of service and midwives no longer need to give out personal numbers to always be contactable.
-
St Mungos
Voicemail
St Mungo's exists to help single homeless people in London who have been or are in danger of sleeping rough.
-
Threshers
Voicemail & Announcements
Thresher Group required an efficient way to broadcast important messages and promotions to their network of 2,590 stores.
-
Travel West Midlands
Virtual Contact Centre
SmartNumbers provides detailed, real-time, management information reports on call handling and visibility of out-of-hours calls.